Meetverse

Padrões de segurança infantil

Meetverse ("Platform") prioritizes child safety at the highest level and enforces a zero-tolerance policy regarding Child Sexual Abuse and Exploitation ("CSAE"). This document publishes the Platform's externally available, dedicated child safety standards as required under the Google Play Child Safety Standards Policy.

This policy supplements the Meetverse Terms of Service & Membership Agreement (sections 5.1 and 5.3) and the Privacy Policy; in case of conflict, the more protective provisions of this document prevail.

1. Zero-Tolerance Statement

Meetverse strictly prohibits any content, behavior, message, image, video, text, symbol or interaction that depicts, encourages, facilitates, normalizes or could be construed as promoting child sexual abuse or exploitation. The prohibition covers:

  • Any material (CSAM) depicting real or fictional persons under 18 in a sexual context,
  • Any sexual communication directed at minors by adults (grooming),
  • The exchange, trade, promotion or linking of child abuse material,
  • Service, event or course listings that encourage commercial or sexual exploitation of children

with no exceptions. These standards are published in alignment with the WeProtect Global Alliance Model National Response framework and INHOPE principles.

2. Age Restriction and Child Protection Measures

  • Use of the Platform is permitted only for individuals who have reached the age of 18.
  • Persons under 18 may register only with written (including electronic) parental consent and an active parent/guardian account on the Platform; otherwise the account is terminated immediately.
  • Event organizers and content creators undergo identity verification (KYC) through the Didit verification infrastructure, including age and identity confirmation.
  • No products, events or courses targeted at children are offered.
  • Profile images, event covers and user-generated content are subject to automated moderation; publishing of imagery containing minors alongside adult contexts is prevented.

3. Content Moderation and CSAM Detection

Meetverse implements the following technical and operational measures for the detection and prevention of CSAM:

  • Hash-based matching: All uploaded images and videos are matched against known CSAM hash databases (PhotoDNA-based).
  • Automated content classification: Images, videos, text and message content are scanned by classifiers specifically tuned for child safety.
  • Manual review: Content flagged by automated systems or user reports is reviewed by a trained moderation team confidentially within 24 hours, with immediate action on critical reports.
  • Account flagging: Accounts associated with CSAE are permanently banned along with all related content and device fingerprints; re-registration attempts are blocked.
  • Messaging oversight: Keywords and phrases associated with CSAE in private messaging are flagged automatically and escalated for human review.

4. User Reporting Mechanisms (In-app and Email)

Any content, account or behavior suspected of CSAE may be reported through the following channels. The reporter's identity is kept confidential and is never disclosed to the reported party.

ChannelAccess
In-app "Report" buttonAvailable next to every event, profile, message, comment and content item
Email — Child Safety Officercocukguvenligi@meetverse.org
General support emaildestek@meetverse.org (backup channel)
Phone+90 (539) 946 62 58
Imminent dangerWhile reporting through the above channels, please simultaneously call 155 (Police Emergency) or 183 (Family, Women, Children Social Services Hotline) in Türkiye, or your local emergency services

Service-Level Commitments:

  • CSAE reports: assessed within 0–24 hours, with content removal within 2 hours for cases requiring immediate intervention
  • Other child-safety reports: within 48 hours
  • Written requests from authorities: within 24 hours

5. Cooperation with Authorities

Meetverse actively cooperates with national and international authorities:

Türkiye

  • Compliance with content removal and URL access blocking requests under Law No. 5651 within statutory deadlines.
  • Reporting of content falling within Article 103 and 226/3 of the Turkish Penal Code (Law No. 5237) to the relevant Public Prosecutor's Offices, the Cybercrime Department of the General Directorate of Security (EGM) and the Information and Communication Technologies Authority (BTK).
  • Personal data of minors receives heightened protection under the Personal Data Protection Law (KVKK).
  • Compliance with protective orders under Law No. 6284 on the Protection of Family and Prevention of Violence Against Women.

International

  • NCMEC CyberTipline (https://report.cybertip.org/) — known CSAM content is reported to the U.S.-based universal hotline.
  • Cross-border cases are routed to local hotlines that are members of INHOPE.
  • Compliance with Türkiye's international obligations under the Council of Europe Lanzarote Convention.
  • Additional reporting mechanisms for users in EU member states under the EU Digital Services Act (DSA).

Information requests received from authorities through court orders, prosecutor requests or administrative decisions are processed under legal team supervision within 24 hours.

6. Child Safety Officer

A dedicated Child Safety Officer has been designated within Meetverse with direct responsibility for CSAE reports and prevention programs.

  • Email: cocukguvenligi@meetverse.org
  • Postal address: Meetverse — Child Safety Officer, Yakacık Çarşı Mahallesi, Akra Sokak No: 8/A, 34876 Kartal / İstanbul, Türkiye
  • Response time: First response within 24 hours on business days; channel accessible 24/7 for CSAE emergencies

The Child Safety Officer is responsible for evaluating reports, training the moderation team, liaising with authorities, periodic policy revision and transparency reporting.

7. Staff Training and Transparency

  • All moderation, support and content personnel undergo mandatory training on CSAE detection and response at onboarding and at least once per year thereafter.
  • Meetverse publishes an annual child safety transparency report covering the number of reports received, content removed, notifications to authorities and policy updates.

8. Policy Review

This policy is reviewed at least once annually in line with legislative changes, new technical developments and international best practices. Material changes are announced to users through in-app notification and email at least 30 days prior to the effective date.

9. Contact

FunctionInformation
Child Safety Officercocukguvenligi@meetverse.org
General supportdestek@meetverse.org
Phone+90 (539) 946 62 58
AddressYakacık Çarşı Mahallesi, Akra Sokak No: 8/A, 34876 Kartal / İstanbul, Türkiye
Webhttps://meetverse.org

In case of imminent danger, contact 155 (Police) or 183 (Family Helpline) in Türkiye, or your local emergency services first.

This policy is an expression of Meetverse's commitment to child safety and serves as an independently published reference document. Its provisions are applied in conjunction with the Meetverse Terms of Service and Community Guidelines.